Privacy Policy

1. Introduction

MoonBro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Telegram bot and related services (collectively, the "Service").

For questions about this policy, contact us at: info@moonbro.biz

2. Information We Collect

2.1 Information You Provide

• Telegram user ID and username when you interact with the bot
• Group/channel IDs where the bot is added
• Knowledge base content you upload (documents, FAQs, URLs)
• Token contract addresses for monitoring
• Custom settings and preferences

2.2 Information Collected Automatically

• Chat messages in groups where the bot is active (stored for up to 30 days for AI context)
• Usage analytics (commands used, features accessed)
• Error logs and diagnostic data
• IP addresses when accessing the dashboard

2.3 Payment Information

We do not store credit card numbers. Payment processing is handled by third-party providers (Stripe, NOWPayments) who maintain their own privacy policies.

3. How We Use Your Information

• To provide and maintain the Service
• To process AI-powered responses using your knowledge base
• To detect spam, scams, and malicious content
• To monitor cryptocurrency tokens you've configured
• To send notifications and alerts you've opted into
• To improve and personalize the Service
• To process payments and subscriptions
• To respond to support requests

4. Data Retention

• Chat messages: Automatically deleted after 30 days
• Knowledge base content: Retained until you delete it
• Account data: Retained while your account is active
• Analytics: Aggregated data retained for up to 2 years

5. Data Sharing

We do not sell your personal information. We may share data with:

• AI Providers: OpenAI and xAI (Grok) for processing AI responses (anonymized where possible)
• Payment Processors: Stripe, NOWPayments for handling transactions
• Infrastructure Providers: AWS for hosting and data storage
• Legal Requirements: If required by law or to protect our rights

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest
• Secure access controls and authentication
• Regular security audits
• AWS infrastructure with SOC 2 compliance

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, contact us at info@moonbro.biz

8. Cookies and Tracking

Our dashboard uses essential cookies for authentication and session management. We do not use third-party advertising cookies.

9. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

10. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: